We want every pair to feel right. If something is not as expected, this policy explains how to return or exchange an item purchased on briqon.us.
30-Day Return Window
Returns are accepted within 30 days of the delivery date. Items must be unworn, unwashed, and returned in their original condition and packaging, with any tags attached. Shoes should be tried on indoors only.
How to Start a Return
- Contact us through our Contact Us page with your order number and the item you wish to return.
- We will reply with a return authorization and shipping instructions within 1–2 business days.
- Pack the item securely and ship it to the address provided in our reply.
- Send us the tracking number so we can follow the parcel.
Returns sent without prior authorization may be delayed or refused. Please do not send returns to the address on the shipping label without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases we will provide a prepaid return label or reimburse reasonable return postage.
Refunds
Once your return is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method within 5–7 business days. Original shipping charges are non-refundable except when the return is due to our error.
Exchanges
Because inventory changes quickly, we do not process direct exchanges. Place a new order for the size or style you want, and return the original item under this policy. This reserves your new pair before it sells out.
Damaged or Defective Items
If a pair arrives damaged or has a manufacturing defect, contact us within 30 days of delivery with your order number and clear photos. We will arrange a replacement, exchange, or refund after review. Normal wear, improper care, and accidental damage are not considered defects.
Non-Returnable Items
- Items worn outdoors or washed
- Items returned without original packaging or tags
- Items marked final sale at the time of purchase
- Returns received more than 30 days after delivery
Contact
Briqon
312 N May Street, Suite 4B
Chicago, IL 60607
United States
Support: Contact Us
Phone: +1 (312) 555-0148